Privacy and Policy
Privacy policy
At The Wash at Galloway, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you enroll in our membership programs, visit our website, or use our services.
1. Information We Collect
We collect the following information when you interact with us:
- Personal Information: Name, phone number, email address, billing address, and payment details.
- Vehicle Information: Vehicle make, model, license plate number, and membership assignment.
- Communication Preferences: Consent for receiving SMS alerts, emails, and marketing messages.
- Usage Data: Frequency of visits, location of washes, and service preferences.
- Technical Information: IP addresses, browser type, and device identifiers when accessing our website or mobile app.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, manage, and improve our car wash services and memberships.
- To process payments and renew memberships.
- To send SMS notifications, email updates, and promotional offers.
- To ensure service quality, address customer inquiries, and enhance user experience.
- To comply with legal obligations and maintain security.
3. Sharing Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Protection
We implement industry-standard security measures to safeguard your information, including encryption, secure payment gateways, and access controls. Despite our best efforts, no system is entirely secure, and we cannot guarantee complete protection against unauthorized access.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time by replying "STOP" to SMS messages or clicking the "unsubscribe" link in emails.
- Request information about how your data is collected and used.
To exercise your rights or request assistance, contact us at ContactTheWashAtGalloway@gmail.com
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.
7. Retention of Information
We retain your information only as long as necessary to provide our services and comply with legal obligations.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.
10. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us at:
- Email: ContactTheWashAtGalloway@gmail.com
- Phone: 609-377-5188